Privacy Policy

Your Privacy Matters

At MoveMove Mount Prospect Towing, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. We only collect what we need to provide you with excellent towing service.

Information We Collect

When you contact us for service, we collect:

• Your name and phone number so we can reach you
• Your location so we can find you quickly
• Vehicle information including make, model, and condition
• Payment information to process your transaction
• Email address if you provide it for receipts or communication

We may also collect information automatically when you visit our website, like your IP address, browser type, and pages you view. This helps us improve our site and understand how people use it.

How We Use Your Information

We use your information to:

• Provide towing and roadside assistance services
• Process payments and send receipts
• Communicate with you about your service
• Improve our services and customer experience
• Send occasional updates about our services if you opt in
• Comply with legal requirements

We don't sell your personal information to anyone. Your data stays with us and is only used to serve you better.

Information Sharing

We may share your information with trusted partners who help us operate our business, like payment processors, insurance companies if there's a claim, or law enforcement if required by law. These partners are required to keep your information confidential.

If your insurance company is paying for the service, we'll share necessary details with them to process your claim. We'll only share what's needed and nothing more.

How We Protect Your Data

We use industry-standard security measures to protect your information. This includes encrypted payment processing, secure data storage, and limited access to your personal information. Our team is trained on privacy best practices.

No system is completely secure, but we do everything we can to keep your data safe. If there's ever a data breach that affects you, we'll let you know right away.

Cookies and Website Technology

Our website uses cookies to remember your preferences and improve your experience. These are small files stored on your device. You can disable cookies in your browser settings, but some features of our site might not work as well.

We may use analytics tools like Google Analytics to understand how visitors use our site. This helps us make improvements and provide better service.

Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Request corrections to any inaccurate information
• Ask us to delete your information, subject to legal requirements
• Opt out of marketing communications at any time
• Disable cookies through your browser settings

Just reach out to us, and we'll help you exercise these rights. We want you to feel comfortable with how we handle your data.

Data Retention

We keep your information for as long as necessary to provide services and comply with legal requirements. This typically means we'll retain service records for several years for business and tax purposes. After that, we securely delete or anonymize your data.

Children's Privacy

Our services aren't directed at children under 18. We don't knowingly collect information from minors. If you're a parent and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy as our business evolves or laws change. When we make updates, we'll change the date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

Have questions or concerns about your privacy? We're here to help. Contact us at (847) 715-2487 or email contact@mountprospecttowing.com. We'll respond as quickly as we can.